Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: firstname.lastname@example.org
or fill in our contact form:
The Swim Guy (Flagship Store)
15900 Inglewood Avenue
Lawndale, CA 90260
Monday 11:00AM - 5:00PM
Tuesday - Saturday 11:00AM - 6:00PM
Sunday : 11:00AM - 5:00PM
The Swim Guy - (Santa Monica)
3316 Pico Boulevard
Santa Monica, CA 90404
Kiyo (CA Sales) - Santa Monica
(310) 463-5619 (call/text)
Play It Again Sports -
1401 Garnet Ave.
San Diego, CA 92109
Play it Again Sports
4705 Telephone Rd. #4
Ventura, CA 93003
Play it Again Sports
4850 Hollister Ave.
Santa Barbara, CA 93111
1421 N Coast Hwy
Oceanside, CA 92054
Used Surfboards Hawaii
762 Queen Street, Hi, 96813
MON-FRI 10:00 AM - 6:00 PM
SAT 11:00 AM - 5:00 PM
SUN 11:00 AM -1:00 PM
Big Island Marine - 73-4840 Kanalani St. #A
Kailua-Kona, HI 96740
(808) 329-3719 - Surfboards and SUPs
Craig - Kauai
(808) 635-7000 (call/text)
Maui Mike's Beach House
126 Hinau St, Lahaina, HI 96761
Monday-Saturday 7am - 7pm
Sunday 7am - 6pm
Play it Again Sports - 1450 Clements Bridge Road
Deptford, NJ 08096
Warranty & Liability Info
JK Surfboards produces surfboards that are strong and durable. Buyer acknowledges and is fully responsible for the care and protection of the boards. Damage can and will occur. All repairs are the responsibility of the buyer. This also includes keeping the boards out of direct sunlight when the board is not in use. Buyer also acknowledges the fact the even limited exposure to direct sunlight and or heat above 100 degrees F will damage the board.
Release of Liability, Claim Waiver
Release of Liability, Claim Waiver and, Assumption of Risk Agreement, Release and Waiver of Claims Agreement In consideration of your use of this product, you hereby agree to the following, to the fullest extent permitted by law: 1) To waive any and all claims that you have or may in the future have against JK Surfboards, a division of South Bay Sports and Entertainment, LLC , or any of its agents, resulting from use of this product and any of its components; and 2) To release JK Surfboards International, a division of South Bay Sports and Entertainment, LLC , or any of its agents from any and all liability from any loss, damage, injury or expense that you or any users of this product may suffer, or that your next of kin may suffer, as a result of the use of this product, due to any cause whatsoever, including negligence or breach of contract on the part of JK Surfboards International, a division of South Bay Sports and Entertainment, LLC , or any of its agents, in the design or manufacture of this product. Arbitration In further consideration of the sale to you of this product and any of its components, you hereby agree to submit to binding arbitration any and all claims, which you believe you may have against JK Surfboards International, a division of South Bay Sports and Entertainment, LLC , or any of its agents, arising from the use of any of the JK Surfboards International, a division of South Bay Sports and Entertainment, LLC equipment. The arbitration shall be pursuant to the rules of the American Arbitration Association. Arbitration shall be commenced within one (1) year from the date on which any alleged claim first arose. Further, the arbitration shall be held in Los Angeles, CA unless otherwise mutually agreed to by all parties. The submission to the American Arbitration Association shall be limited and the arbitration award may be enforced by any court of competent jurisdiction. Binding Effect of Agreement In the event of your death or incapacity, this Agreement shall be effective and binding upon your heirs, next of kin, executors, administrators, assigns and representatives. Entire Agreement In entering into this Agreement, you are not relying upon any oral or written representations other than what is set forth in this agreement and User’s Guide. Assumption of Risk By purchasing, using and assembling this product, you are agreeing to: 1) Be bound to the terms set forth below; and 2) Require anyone using this product to be bound by such terms. If you are unwilling to be bound by these terms, return this product before use for a full refund. Use of this product and any of its components involves certain inherent risks, dangers and hazards, which can result in serious personal injury and death. In using this product you freely agree to assume and accept any and all known and unknown risks of injury while using this equipment. The risks inherent in the sport can be greatly reduced by abiding to the Warning and Safety Precautions listed in this User Guide and using common sense.
Warning and Safety Precautions General warnings: 1) Stand Up Paddling and surfing are dangerous sports. Use of this product exposes the user to unexpected risks, dangers and hazards. 2) Always use extreme caution when using this product. Never act in a careless manner when using this product. Misuse of this product may result in serious injury or death. 3) Only use this product if you are in good physical health, and know how to swim. 4) You are responsible for your own safety and the safety of others around you when using this product. 5) If you are under the age of 18, you must have a legal guardian read these warnings and safety precautions. Do not use this product without adult supervision. 6) Do not use this product if you are under the influence of alcohol, drugs or medications. Important safety rules: 1) Before using this product, the user should take lessons from a certified school. This product should not be used by anyone who is not experienced with Stand Up Paddling. 2) Always wear a Coast Guard Approved personal flotation device when using this product. This product is not a personal flotation device. 3) Never use this product without a proper surf leash. A loose stand-up board in the water is extremely dangerous to you, and everyone around you. Failure to use a surf leash may result in serious injury or death. 4) Examine your surf leash after each use, and replace it if you see any sign of wear. 5) Always wear a helmet and booties when using this product. 6) Always paddle with an experienced partner when using this product. Weather condition & location warnings: 1) Always observe Coast Guard rules and regulations when using this product. 2) Never use this product in offshore wind conditions. 3) Never use this product in more than 10 knots of wind. Using this product in windy conditions may result in serious injury or death. 4) Use caution when carrying this product. Carrying the board in windy conditions may result in serious injury to yourself and others around you. 5) Never use this product in thunderstorms and lightning conditions. 6) Never use this product in conditions that are beyond your ability (such as, but not limited to, high surf, riptides, currents, or river rapids). 7) Never use this product near other boat traffic, or watercrafts. 8) Never use this product near crowded beaches or waters.
I’ve found the boards I want but can’t select my size
There is a size chart featured with each board specifying which board you should choose for your height and weight.
Has my order been shipped yet?
You will be notified via email once your board has shipped and receive a tracking number from your selected shipping/freight company.
Part of my order is missing
We sincerely apologize. Once we check your order and make sure we have your product in inventory, we will ship the remaining product from your order at no additional charge.
Which methods of payments can I use?
We accept Visa, Mastercard, American Express, Debit Cards and PayPal.
Is it safe to order online?
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Can you give me more information about the boards?
Each board has detailed features including length, width, thickness, volume and specs. There is also additional information regarding where the board was designed and what the package includes.
Can I track my order ?
Yes. You will be provided with a tracking number via email. If you have not received one, please email us at email@example.com.
You’ve sent me the wrong items
We sincerely apologize. Once we check your order, we will send you a call-tag and ship the correct item once we receive the original product.
I forgot to use my discount code
If there is a discount code which could have been used with your order, we will credit you the difference.
Delivery - How much is it and how long does it take and Returns?
Depending on shipping destination the price varies and will be calculated at Check Out. The average price is $150. Please allow 1-2 weeks for domestic orders, including Hawaii and up to 3 weeks for International locations.
The buyer has 3 days to return the item (the buyer pays shipping fees and 10% restocking Fee). The item will be refunded. The item must be in the exact condition as it was when shipped. No returns on used boards.